Refund policy

Barakah Meats & Cuts – Terms and Conditions

1. Overview

These Terms govern your use of barakahmeatsandcuts.com and all purchases made through the Website.

By accessing or placing an order, you agree to these Terms.

2. Legal Compliance

Barakah Meats & Cuts operates in accordance with:

  • Law 1480 of 2011 (Consumer Protection)
  • Applicable Colombian e-commerce regulations

All products are Halal certified and comply with food safety standards.

3. Contract Formation

  • Orders placed constitute an offer to purchase
  • Acceptance occurs only upon confirmation email
  • A contract is formed once confirmation is issued

4. Pricing & Payment

  • All prices are in Colombian Pesos (COP)
  • Payment methods include online payment and cash/card on delivery
  • Payment authorization is required

We do not store card details.

5. Delivery Policy

  • Orders before 2 PM: same-day delivery
  • Orders after 2 PM: next-day delivery
  • Cooked/pre-orders: within 24 hours

Delivery may be impacted by external factors beyond our control.

Clients are responsible for accurate delivery information and availability.

6. Product Description & Variations

  • Product weights may vary up to ±10%
  • Images are illustrative only
  • Availability is subject to stock

7. Right of Withdrawal (Derecho de Retracto)

Due to the perishable nature of products, the right of withdrawal does not apply, in accordance with Colombian law.

8. Refund & Guarantee Policy

Barakah Meats & Cuts follows a no-refund policy, except where required by law.

Under Garantía Legal, valid claims may result in:

  • Replacement
  • Store credit
  • Refund (only if legally required)

Refer to the Refund Policy for full details.

9. Liability

We are liable only for:

  • Product defects
  • Misrepresentation
  • Health risks directly attributable to our products

We are not liable for:

  • Improper storage after delivery
  • Indirect or business losses
  • Delays beyond our control

10. Client Obligations

You agree to:

  • Use the Website lawfully
  • Not misuse or copy content
  • Follow product handling instructions

11. Complaints (PQR)

Clients may submit complaints with:

  • Order details
  • Description of issue

We will respond within legally required timeframes.

12. Data Protection

All personal data is processed in accordance with Law 1581 of 2012.

13. Governing Law

These Terms are governed by the laws of Colombia.

Disputes will first be addressed amicably before escalation.

14. Updates

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of updates.

Policy Acceptance

By using this Website and placing an order, you confirm acceptance of these Terms and Conditions.