Terms of service

Barakah Meats & Cuts – Refund & Goodwill Policy

At Barakah Meats & Cuts, our operating model is centered on delivering a high-quality, client-focused experience. Our internal “Goodwill Policy” reflects our commitment to product excellence, service consistency, and rapid issue resolution.

General Policy – No Refunds

Barakah Meats & Cuts operates a strict no-refund policy, except where required under applicable Colombian consumer protection law (Law 1480 of 2011).

Due to the perishable nature of our food products, the right of withdrawal (Derecho de Retracto) does not apply, in accordance with legal exceptions.

Quality Issues & Claims (Legal Guarantee)

Under Colombian law, clients retain the right to file claims if products:

  • Are damaged upon delivery
  • Are not fit for consumption
  • Do not match the order description
  • Are incorrectly supplied

Claims Window

To ensure product traceability and quality validation:

  • All claims must be reported within 6 hours of delivery
  • Claims submitted after this window may not be accepted, except where legally required

Resolution Framework

Once a claim is received, Barakah Meats & Cuts will:

  1. Conduct an internal review
  2. Assess evidence (photos/videos recommended)

If the claim is validated, we may, at our discretion:

  • Provide a replacement product, or
  • Issue store credit

Refund Exception (Legal Compliance Only)

A refund will only be issued if:

  • A replacement is not feasible, and
  • A legal obligation exists under Colombian law

Refunds, where applicable, will be processed to the original payment method.

Returns Policy

Products may only be returned if:

  • They fail to meet quality standards at delivery, and
  • The issue is reported within the defined claims window

Returned items must remain in original condition for inspection.

Client Responsibility

Upon delivery, clients are responsible for:

  • Immediate inspection of products
  • Proper storage and handling

Failure to follow storage or consumption guidelines voids eligibility for claims.

Contact for Claims (PQR Process)

To submit a complaint (Petición, Queja o Reclamo):

  • Provide Order Number
  • Describe the issue
  • Attach supporting evidence (recommended)

Our team will acknowledge and respond within legally required timelines.

Policy Acceptance

By placing an order, you acknowledge and accept this Refund Policy and the limitations outlined herein.